Digital Customer Success Partner Senior Advisor
- SAP
- 8 - 12 years
- Bengaluru
- 5 months ago
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Job Description
- Complete proactive customer outreach at all stages of the customer lifecycle
- Meet & achieve account retention, pipeline building and revenue goals
- Conduct Customer Business Reviews to drive adoption and expansion of services
- Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goals
- Lead and drive smaller revenue deals to closure
- Establish relationship with customers as trusted advisor, drive customer value realization
- Contribute to organizational growth projects
- Maintain a clean book of business, ensure data integrity for the business
- Be a client advocate and a voice of reason as you cross-collaborate across internal teams.
What you bring
Skills & Qualifications
- 8 - 12 years of experience.
- Account management or customer engagement experience in managing and growing a large portfolio of existing global companies with a high-level of complexity, focus and intensity
- Experience managing high volume customer engagements
- Proven ability to work with virtual/social tools to engage with customers
- Track record in establishing, maintaining and growing relationships within each customer account
- Ability to uncover how a customer defines success and the ability to align that vision with Concur s delivery of value to create long term mutual partnerships
- Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
- Proven track record of exceeding retention and revenue targets
- Highly structured approach with strong collaboration, communication and problem solving skills ability to handle issue resolution and navigate customers
- Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
- Strong business acumen and ability to drive a value based conversation
- Anticipate, identify and meet your customers needs
- Facilitate client meetings that measure progress and business impact
- Motivate and mobilize customers and cross functional partners through collaboration and clear communication
- Drive achievement through disciplined planning and organization - setting objectives through the development of steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
- Uncover opportunity through analysis, inquisitiveness and a deep understanding of your customer s business including initiatives and drivers and aligning those to solutions
- Thrive in a fast paced and evolving environment.
Position Requirements:
- Experience in Customer Success, Customer Engagement or Account Management role
- Proficient in written and spoken English
- Experience with managing Indian clients
- Enterprise Software & SaaS industry experience preferred
- A strong team player, can work collaboratively across multiple teams
- Strong written and verbal communication skills, including negotiating skills
- Passionate with a can-do attitude
- Strong problem-solving skills. Aptitude to assess a situation, define key objectives, make recommendations, and execute on action plans.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru+ View Contact
Keyskills: Customer life cycle management Usage SAP Consulting Issue resolution Account management professional services Customer engagement Analytics Recruitment
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