Call Monitoring Executive @ Atria Convergence

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Call Monitoring Executive

Atria Convergence
1 - 6 years
Hyderabad
5 months ago
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Job Description

Roles and Responsibilities

Conduct call monitoring to ensure quality standards are met.
Analyze calls to identify areas for improvement and provide feedback to agents.
Develop and maintain call audit processes to track key performance indicators (KPIs).
Collaborate with team members to resolve issues and improve overall customer satisfaction.
Provide training and coaching to agents on effective communication techniques.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Atria Convergence
Location(s): Hyderabad

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Keyskills: Call Monitoring Call Audit

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₹ 2.75-4 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Atria Convergence

ATRIA CONVERGENCE TECHNOLOGIES PVT LTD is a India's largest ISP provider . Leading broadband company . Based out of Bangalore , Hyderabad, Delhi, Andhra Pradesh and all other major cities .ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertain...

Call Monitoring Executive @ Atria Convergence

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