Lead Assistant Manager - Operations @ EXL

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Lead Assistant Manager - Operations

EXL
7 - 11 years
Noida, Gurugram
6 months ago
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Job Description

Role & responsibilities

Develop and implement operational strategies to improve efficiency and productivity.
Monitor team performance and ensure adherence to service level agreements (SLAs) and company policies
People Management ,attrition, shrinkage
Understanding of DSAT, CSAT, SLA, Backoffice work
Manage day-to-day operations, including resource allocation, budgeting, and process optimization.
Collaborate with client stakeholders and within organisation to ensure alignment with project goals.
Analyse performance metrics to identify areas for improvement and implement corrective actions.
Lead and mentor team members, fostering a culture of continuous improvement and accountability.

Shift Window: US hours

Qualification/Experience of Desired Candidate:

Bachelors degree in Business Administration, Operations Management, or a related field.
7+ years of experience in operations management or related roles.
Experience of the BPO/Outsourcing process/ Client Management

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: EXL
Location(s): Noida, Gurugram

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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EXL

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Lead Assistant Manager - Operations @ EXL

Home > Operations