Customer Support - Quality Analyst @ Atria Convergence

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Customer Support - Quality Analyst

Atria Convergence
1 - 6 years
Hyderabad
5 months ago
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Job Description

Roles and Responsibilities

Conduct call quality analysis to ensure adherence to company standards.
Monitor calls for quality check and provide feedback to agents on improvement areas.
Utilize quality tools such as call monitoring software to track performance metrics.
Collaborate with team members to resolve issues related to call quality and customer satisfaction.
Provide timely reports on call quality trends and recommendations for process improvements.

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Quality Assurance
Role Category: Quality Assurance - Other
Role: Quality Assurance - Other
Employement Type: Full time

Contact Details:

Company: Atria Convergence
Location(s): Hyderabad

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Keyskills: Call Quality Quality Analysis Quality Tools Call Monitoring Feedback Quality Check

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₹ 2.75-4 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Atria Convergence

ATRIA CONVERGENCE TECHNOLOGIES PVT LTD is a India's largest ISP provider . Leading broadband company . Based out of Bangalore , Hyderabad, Delhi, Andhra Pradesh and all other major cities .ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertain...

Customer Support - Quality Analyst @ Atria Convergence

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