Hiring For Helpdesk Support- Noida
- Customer Care
- 1 - 6 years
- Noida, Gurugram
- 4 months ago
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Job Description
Job Details -
- Resolve user issues remotely by providing timely and effective
technical support, ensuring customer satisfaction and minimal
disruption to business operations.
Manage issue triage, prioritize tasks based on urgency and
impact, and ensure appropriate escalation, ticket routing, and
resolution.
Collaborate with senior team members to identify tasks and
processes suitable for automation, contributing to the automation
pipeline.
Assist in the design, development, and testing of automation
solutions using coding and scripting languages like Python,
PowerShell, or similar technologies.
Participate in the development and maintenance of technical
documentation, including troubleshooting guides and knowledge base
articles.
Continuously expand your technical knowledge and skillset,
actively seeking learning opportunities and staying informed about
emerging technologies and industry trends.
Collaborate with cross-functional teams, including
infrastructure, development, and operations, to resolve technical
issues and enhance overall IT operations.
Participate in team meetings, sharing insights and contributing
to process improvements and knowledge sharing initiatives.
Follow established ITIL (Information Technology Infrastructure
Library) practices and processes to ensure adherence to service level
agreements (SLAs) and IT service management (ITSM) standards.
Maintain a customer-centric approach, fostering positive
relationships with end-users and providing clear and concise
communication throughout the support process.
The Ideal Candidate Will Have:
Bachelor's degree in Information Technology, Computer Science, or
a related field. Relevant certifications or equivalent work experience
will be considered. Proficient knowledge of Windows operating
systems and Microsoft Office applications, complemented by a strong
understanding of computer systems, mobile devices, and other tech
products.
Familiarity with ITIL best practices and a customer-centric
approach to service delivery.
Relevant certifications such as CompTIA A+, Microsoft Certified:
Modern Desktop Administrator Associate, or ITIL Foundation
Certification are a plus."
Location Noida Sector 144
Work From Office
Salary Grade 4 - 5 LPA + Variables
Salary Grade 5- 6 LPA + Variables (Note- Candidate Will get 30 % hike On Last drawn Salary}
Virtual Interview
Batch 8th Oct and 13th Oct
Excellent Communication Skills
One Side Shuttle
Night Shift
Call For More info - Milki Bisht 9151206***
Or Share your cv at mi********t@nl****h.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Technical SupportLocation(s): Noida, Gurugram
Keyskills: Technical Helpdesk IT Helpdesk L1 Support International Technical Support Good Comm Skills IT Support Troubleshooting Helpdesk Desktop Support Remote Support IT Service Desk Ticketing Tools Service Desk Technical Support Technical Voice Process International Voice
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