Big Opportunity! Walk-in Drive For Cse At Omega Healthcare, Bangalore

Job Description

Greetings from Omega Healthcare!

Were excited to inform you that your profile has been shortlisted for the final round of interviews for the position of Customer Support Executive at our Bangalore location.

Interview Venue: Wind Tunnel Road, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka 560017

Contact: 080 4155 7333

Google Maps Link: https://maps.app.goo.gl/X5UBbLijt1nMCbd27

Important: Please mention "Naukri Janifer R at the top of your resume.

For assistance, contact Janifer R 7090082***

Mega Walk-In Drive Details

Days: Monday to Friday

Time: 10:00 AM to 4:30 PM

Role Overview Customer Support Executive

• Contact insurance payers to resolve claims (denials/non-denials) using PMS and internal systems.
• Escalate issues, trends, and process improvements to supervisors.
• Maintain documentation: SOPs, trackers, issue logs, and trend reports.
• Participate in training sessions to build expertise in Revenue Cycle Management (RCM).
• Investigate and resolve complex patient account issues.
• Identify accounts that can be resolved without calling and coordinate with analysts.
• Apply logical thinking to ensure accurate and efficient account resolution.
• Lead special projects and escalate complex payer issues when necessary.

Candidate Requirements

• Minimum 1 year of call center experience
• Graduates or Undergraduates welcome
• Strong communication skills

Perks & Benefits

• Attractive quarterly incentives
• 5-days work week
• Observance of US and Indian holidays

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Keyskills:   Good Communication In English Inbound Voice Process Bpo Customer Service Excellent Communication Skills US Healthcare Voice Process Outbound Process International Voice Process