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Customer Service Executive @ Skywings Advisors

Home > Customer Care Executive (Call Centre)

 Customer Service Executive

Job Description

    Profile- Customer Service Executive

    Job Role- 

    1. Answering inbound/outbound calls from customers professionally and responding to customer inquiries Research required information using available resources and systems Provide customers with product and service information Anticipate customer needs and resolve them Identify and seek priority support.
    2. Follow up/outbound calls to be made to customers where necessary Document all call information according to standard operating procedures Ability to handle objections and retain customers.
    3. Generate leads and cross sell in the calls.
    4. Proactive follow up and engagement with other teams.
    5. Maintain accuracy of all data Responsible for quality communication and customer servicing with the laid down productivity and service benchmarks Act on the feedback given Team Lead/Quality Coach as guidelines for improving performance Troubleshoot and resolves client complains and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.

      Min Exp- 1 Yrs in customer support / customer service

              Ctc- 25K in hand

              Location- Goregaon East

     

    For contact- Zeenat Saifi

                      hidden_mobile

Employement Category:

Employement Type: Full time
Industry: Insurance
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Specified
Role/Responsibilies: Customer Service Executive

Contact Details:

Company: Skywings Advisors
Location(s): Mumbai

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Keyskills:   customer care customer service customer relationship customer support

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₹ 1 to 5 Yr

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Skywings Advisors

Company profile assuredjob.com is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines. We strive to achieve the same level of understanding you have about your business. To A...