CRM Specialist
- Vimuktaye Solutions
- 3 Positions
- 4 months ago
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Job Description
- Manage and respond to customer queries, complaints, and service requests throughvarious channels (email, phone, social media, etc.)
- Excellent Convincing Power.
- Maintain and update the customer database with accurate informationFollow up with customers regarding service feedback, product issues, and resolution status.
- Coordinate with service, sales, and technical teams to resolve customer concerns.
- Generate and share regular CRM reports on customer engagement and feedback.
- Assist in implementing customer retention strategies and loyalty programs.
- Support post-sales customer on boarding and relationship management activities.
- Minimum 1 year of experience in a CRM, customer support, or client servicing role
- Strong communication and interpersonal skills
- Proficiency in CRM software/tools and MS Office (Excel, Word, etc.)
- Customer-first mind-set with strong problem-solving abilities
- Experience in the automotive or EV industry is a plus
- Ability to multitask and manage priorities effectively
- Bachelor's degree in Business Administration, Marketing, or related field preferred
Key Responsibilities:
Requirements:
Employement Category:
Employement Type: Full timeIndustry: OthersRole Category: ERP / CRMFunctional Area: Not SpecifiedRole/Responsibilies: CRM SpecialistContact Details:
Company: Vimuktaye SolutionsLocation(s): Ghaziabad,+ View Contact
Keyskills: customer support crm management crm sales customer retention customer relationship interpersonal skills client servicing client handling
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₹ 0 to 2 Yr
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