General Manager - Governance
- Livspace
- 6 - 8 years
- Kolkata
- 4 months ago
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Job Description
As the General Manager Governance (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. Youll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspaces governance and compliance standards.
Roles and Responsibilities
City Governance & SOP Adherence
- Drive compliance with Livspaces SOPs across on-ground teams including design, execution, vendor, and experience functions.
- Conduct routine governance checks to ensure adherence to process frameworks.
- Identify and close operational control gaps impacting service quality, timelines, or cost.
Risk & Non-Compliance Management
- Monitor and resolve governance risks including financial, operational, or service quality issues.
- Proactively address non-compliance or deviations related to internal stakeholders, such as:
- Design Teams project delays, scope misalignment, or documentation gaps.
- Project Managers non-adherence to SOPs, customer escalations, or quality lapses.
- Supply Chain / Modular Coordination Teams delays in delivery, product mismatch, or installation issues.
- Operations Team execution slippage, miscommunication with customers, or incomplete closure processes.
- Flag repeated incidents and drive systemic corrective actions and policy reinforcement
Audit Readiness & Documentation
- Maintain all project, partner, and compliance documentation in audit-ready format.
- Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
- Track and update governance metrics through structured dashboards and trackers.
Stakeholder & Partner Coordination
- Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
- Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
- Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.
Reporting & Escalation Management
- Prepare city-level compliance reports and governance scorecards for business reviews.
- Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
- Present RCA (Root Cause Analysis) and recommend preventive measures.
Job Classification
Industry: Architecture / Interior DesignFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: FreshersContact Details:
Company: LivspaceLocation(s): Kolkata
Keyskills: Design Control risk management risk compliance risk assessment project management team management documentation program management auditing root cause analysis internal audit sales coordination operations escalation management compliance risk governance
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Livspace.com is a technology-driven home interiors and renovation platform that connects homeowners with designers, contractors, and suppliers. It offers end-to-end solutions including design consultation, project management, and execution, supported by its proprietary technology ecosystem. By combi...
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