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CES Program Manager @ Lenskart

Home > Customer Success, Service & Operations - Other

 CES Program Manager

Job Description

Role & responsibilities

  • Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions
  • Own and develop a program with cross-functional projects and difficult goals which impact an entire country
  • Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas
  • Design metrics and business review documents guiding the operations team through execution
  • Draft and present key documents to leadership, taking an idea from inception to implementation
  • Design and improve processes and drive continuous improvement initiatives

Preferred candidate profile

  • Bachelor's/Master's degree in Business, Operations Management, or a related field (MBA from Tier 1/tier 2 B-Schools preferred) with minimum 6 years of experience.
  • Proven experience in an operations / program management / continuous improvement role within the retail / ecommerce industry.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational abilities.
  • Ability to collaborate effectively with cross-functional teams.

Job Classification

Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Lenskart
Location(s): Noida, Gurugram

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Keyskills:   Problem Solving Process Improvement Program Management Analytical Customer Centric Lean Continuous Improvement Cross-Functional Team Leadership Strategic Thinking Metrics Kaizen Project Management Cross-functional Stakeholder Management

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