Helpdesk Executive @ Jones Lang LaSalle

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Helpdesk Executive

Jones Lang LaSalle
8 - 10 years
Hyderabad
4 months ago
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Job Description

You ll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, you ll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation.

Being a core part of operations

Innovation is one of the secrets to your success as a helpdesk manager.
In this role, you ll support our account directors through your vast knowledge of data trends and critical information. Likewise, you ll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team.
On top of these, you ll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders.
You ll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR.

Job Classification

Industry: Real Estate
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: Jones Lang LaSalle
Location(s): Hyderabad

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Keyskills: Selection process Publishing Helpdesk Data management Help Desk Executive Investment management microsoft Continuous improvement commercial real estate Recruitment

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Jones Lang LaSalle

JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, J...

Helpdesk Executive @ Jones Lang LaSalle

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