Process Trainer_Banking Process
- IGT Solutions
- 2 - 4 years
- Noida, Gurugram
- 5 months ago
- Email to a friend
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Job Description
Job Title: Process Trainer BFSI Domain (Domestic Process)
Location: Gurgaon
Experience: 15 Years
Shift: Rotational Shifts (6 Days A Week)
Job Summary:
We are looking for a skilled and enthusiastic Process Trainer with a background in the Banking, Financial Services, and Insurance (BFSI) domain to join our training team for a domestic voice/non-voice process. The ideal candidate will be responsible for delivering high-impact training sessions, ensuring the continuous development of new hires and existing employees, and enhancing process knowledge and overall team performance.
Key Responsibilities:
- Deliver effective training programs in alignment with business objectives, ensuring timely and seamless facilitation.
- Assess training effectiveness through evaluations, feedback, and post-training performance metrics.
- Monitor and mentor trainees during On-the-Job Training (OJT) to ensure real-time skill application.
- Maintain accurate training reports/MIS and share progress updates with operations and leadership teams.
- Regularly review and update training materials based on process or policy changes.
- Participate in calibration sessions with internal stakeholders to ensure training aligns with operational expectations.
- Identify Training Needs (TNI) and conduct refresher or upskilling sessions as required.
- Conduct knowledge assessments for new hires and production teams to evaluate comprehension and retention.
Required Skills and Qualifications:
- Excellent command of English both spoken and written.
- Prior experience in delivering training for BFSI processes (mandatory).
- Strong understanding of customer service in a BFSI environment (e.g., banking, insurance, or financial services).
- Flexibility to work in rotational shifts including nights as per business demands.
- Experience in training delivery process, product, soft skills, or upskilling initiatives.
- 15 years of relevant experience as a process trainer (line trainers can also apply).
- Sound knowledge of the BFSI domain and related operational workflows.
Preferred Candidate Profile:
- Candidates currently residing in or open to relocating to Gurgaon.
- Exposure to domestic BFSI processes is highly desirable.
- Proactive, self-motivated, and comfortable in dynamic, fast-paced work environments.
If youre passionate about driving impactful learning experiences and have a strong background in the BFSI sector, we encourage you to apply and become part of a growing and dynamic team.
Weblink: www.igtsolutions.com
Location: Gurgaon
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Teaching & Training - OtherRole: Teaching & Training - OtherEmployement Type: FreshersContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: bfsi credit cards training throughput banking domestic trainer
IGT Solutions
IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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