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Devops Application Consultant @ IGT Solutions

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 Devops Application Consultant

Job Description

  • Experience in the application/system support domain (SAAS). Must have dealt directly with external customers delivering to SLAs.
  • Operating System: RHEL 8/9, RHEL HA, Windows Data center 2019/2022 with clustering
  • Virtualization: Esxi, VMWare vSphere 8, VMware vCentre, VMware SRM Standard
  • MQ: MQ v9, MQ IPT, MQ Clustering, IBM License Manager
  • Monitoring tools: Dynatrace
  • Other Technologies: Docker, Kubernetes, Ansible, ForgeRock, Elasticsearch, Kibana
  • Scripting knowledge Python, Shell, Perl
  • Airline experience and/or ATI know-how - preferable

Key responsibilities:-


  • Handle complex incident management
  • Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
  • Coordinate with internal teams and external vendors to manage service requests, incidents, problems and ensure adherence to SLAs
  • Analyse operational data to identify trends, bottlenecks, and areas for improvement in service processes
  • Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
  • Collaborate with technical teams to address product-related service issues and recommend improvements
  • Conduct root cause analysis for recurring incidents and work with problem management or expert service improvement on findings root cause to implement solutions
  • Ensure documentation is up to date for all operational processes, incidents, and service management workflows
  • Proactively identify opportunities for automation and process optimization to reduce manual intervention and increase operational efficiency
  • Require working in rotating duty shift to support customers 24*7.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DevOps
Role: DevOps Consultant / Architect
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Malaysia

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Keyskills:   RHEL Windows Data center Esxi Vmware Esxi Shell Scripting vCentre Rhel Linux VMware Esx Server Dynatrace MQ Clustering Python

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IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...