Technical Support Executive
- 24 7 ai
- 0 - 5 years
- Bengaluru
- 4 months ago
- Email to a friend
- Report this job
Job Description
International BPO Hiring at 24/7.ai Voice, Technical & Sales Roles
Join Our Team as a Call Center Associate Printer & POS Software Support
Greetings from the 24/7.ai HR Team!
We are currently hiring for Voice & Technical Support roles at our Bangalore office, specifically focused on Printer and Point-of-Sale (POS) Software Support for a leading U.S.-based client.
Location: Bangalore (Kadubeesanahalli)
Work Mode: Work from Office (WFO)
Job Title:
Call Center Associate POS (Printer) Software & Store Application Support
Department:
Customer Support (Printer & POS Support)
Customer Location:
USA
Job Location:
Bangalore (In-Office, Kadubeesanahalli)
Job Type:
Full-Time / Contract to Hire
Shift Timings:
5:00 PM 2:00 AM IST
2:00 AM 11:00 AM IST
11:00 AM 8:00 PM IST
(Includes rotational weekend support)
About the Role Printer & POS Software Support
You will be the first point of contact for store associates in the U.S., providing technical support for Point-of-Sale systems, software applications, and printer hardware used in retail environments.
This role focuses on resolving issues related to:
Printer connectivity and performance (receipt printers, barcode scanners, etc.)
POS application errors
Peripheral device troubleshooting
Basic networking issues related to store systems
Key Responsibilities:
Handle inbound/outbound calls, emails, and chats for printer and POS-related issues.
Troubleshoot software issues and hardware integration with store devices (printers, tablets, scanners).
Guide store staff with detailed step-by-step resolutions.
Escalate unresolved issues to Level 2/3 technical teams.
Accurately document issues and resolutions using CRM tools.
Adhere to defined SLAs and performance metrics (AHT, CSAT).
Stay informed on latest POS system updates and printer technologies.
Required Qualifications:
Bachelors degree (BCA, BSc, or equivalent).
25 years of experience in customer support/call center or technical troubleshooting roles.
Prior experience supporting U.S. clients.
Strong communication skills (verbal & written); ability to understand U.S. accents.
Experience with printer troubleshooting (thermal printers, receipt printers, etc.) preferred.
Familiarity with CRM tools (Salesforce experience is a plus).
Basic knowledge of desktop, tablet, and peripheral device troubleshooting.
Proficiency in French or Spanish is a plus.
What We Offer:
Opportunity to grow into Level 2 / Level 3 Support, QA, or Process Excellence roles.
Hands-on training with industry-leading POS and Printer Support systems.
A collaborative, supportive work environment with career advancement opportunities.
For More Information / To Apply, Contact:
Nikhath Sr. HR Executive
Call/WhatsApp: +91 72599 74946
Email: Ni************i@***.inc.com
Reference: 247.ai ARC {Mohammad Nikhath Kuroshi-145}
If you're passionate about technical support and want to work with cutting-edge retail technology in a global BPO environment, wed love to hear from you!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Full timeContact Details:
Company: 24 7 aiLocation(s): Bengaluru
Keyskills: Inbound Voice Process Inbound Calls Technical Voice Process Us Voice Process International Voice Process Inbound Customer Service International Call Center International Technical Support International Voice Voice Support International BPO
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