Process Trainer(Night Shift)
- 24 7 ai
- 2 - 7 years
- Hyderabad
- 5 months ago
- Email to a friend
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Job Description
Summary of essential job functions
To train New Hires on the process and ensure their process knowledge is equipped with the skill to handle live calls on the Operations floor
- Through Process level training
- Refreshers Process
- Process Updates on the Floor
- Plan, prepare and deliver training sessions
- Prepare training materials
- Check and assess trainees' progress
- Conduct Training Need Analysis to understand performance gaps
- Organize and conduct refresher courses as per the Training Need Analysis
- Monitor and present trainee performance
Minimum requirements (Education Qualification & Work Experience)
- Bachelors degree
- Should have process training / work experience in the call centre industry
Competency Requirements: [Technical & Behavioral]
- Must be adept in MS Office
- Facilitation Skills
- Excellent diction, spoken and written language skills, with English and local languages
- Patience
- Critical-thinking and problem-solving
- Lateral thinking
- Confidence
- Time-management & multi-tasking skills
Job Responsibilities
- Deliver process training
- Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments
- Implement apt instructional and learning strategies, activities, materials, and equipment to ensure trainees learn and comprehend quickly and are equipped with the skill sets required
- Design, and utilize lesson plans conforming to approved curriculum
- Assessing and recording trainees progress by setting and marking coursework and assessments
- Ensure documented plans are available for review and redesign
- Ensure lesson plans are modified depending on different trainee learning styles.
- Conduct refresher / reset skill training as required
- Develop monitoring systems to ensure that all agents are performing job responsibilities according to training
- Maintain and publish training reports to relevant stakeholders
Performance Measures [Metrics for evaluating Job Holders]
- Pass %
- Training drop out %
- 1st 30 days PPMG
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Process TrainerEmployement Type: FreshersContact Details:
Company: 24 7 aiLocation(s): Hyderabad
Keyskills: process trainer trainer Training Process Training Training Management
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[24]7.ai is redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalized, satisfying customer experiences. Our advanced conversational AI platform predicts consumer intent to create frictionless interactions that strengthen relationships and ...
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