AI Specialist / AI Trainer
- IntouchCX
- 2 - 4 years
- Hyderabad
- 6 months ago
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Job Description
We are looking for a passionate AI Specialist to join our team. You will help improve our AI-powered bots, strengthen our knowledge base, and design better AI prompts to deliver a smoother customer and agent experience.
Key Responsibilities:
- Train, test, and fine-tune AI bots to make them smarter and more accurate.
- Spot issues in bot conversations and fix them to reduce escalations.
- Work with agents and supervisors to collect feedback and improve bot training.
- Create and update knowledge base articles so both bots and humans have the right information.
- Collaborate with subject matter experts to keep content up to date with policies, processes, and product details.
- Improve knowledge base content using feedback and usage patterns.
- Write and refine AI prompts to ensure better and more natural responses.
- Test different prompt styles to optimize AI performance in customer service situations.
- Partner with QA teams to measure AI quality and add it to existing QA checks.
- Review AI responses to ensure they meet quality standards and share improvements.
- Work with engineers, data scientists, and operations teams to implement solutions.
- Share insights and recommendations with both technical and non-technical teams.
Requirements:
- Bachelors degree in Computer Science, Linguistics, Data Science, or related field.
- Experience in a contact centre or with contact centre tools (preferred).
- Knowledge of prompt engineering for conversational AI.
- Experience in building and maintaining knowledge bases.
- Strong analytical skills to interpret data and identify trends.
- Excellent written and verbal communication skills.
- Familiarity with AI quality checks and auditing is an advantage.
If interested, please help me with your cv at an***********u@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: eCommerce OperationsRole: eCommerce Operations - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad+ View Contact
Keyskills: AI Specialist Ecommerce AI Trainer Chatbot AI Trainer
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