Customer Service Executive
- Shaadi.com
- 1 - 3 years
- Mumbai
- 4 months ago
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Job Description
Role: VIP Consultant - VIP Shaadi
Location - Andheri, Saki Naka, Mumbai
About the Team: Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, were the go-to team when it really matters.
Your Mission as a VIP Consultant
If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy this is your calling!
As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. Youll need empathy, patience, and a touch of matchmaking magic.
What Youll Do:
- Be the dedicated relationship partner for VIP Shaadi members post-sale.
- Understand member preferences and help identify their ideal match.
- Call and connect with high-quality prospects on behalf of the member.
- Set up mutually consented meetings between potential matches.
- Ensure timely renewals and proactive engagement throughout their journey.
- Guide, counsel, and support the member like a true partner in their search.
- Maintain high service standards, timely resolutions & meticulous documentation.
- Handle escalations with grace, maturity, and solutions-focused thinking.
- Respect diverse traditions, preferences, and cultural nuances in every interaction.
- Always go above and beyond to deliver the VIP promise.
What You Bring to the Table:
- 1+ year of experience in customer service, client servicing, or relationship management.
- A natural passion for people, relationships, and making customers smile.
- Strong attention to detail and excellent organizational skills.
- High emotional intelligence and empathy to understand and connect with members.
- Infinite patience and persuasive communication skills to build trust and resolve issues.
- Clear, confident communication in English and any Indian language.
- Self-motivated and committed to exceeding customer expectations.
Why Join Us:
- Work with Indias leading matchmaking brand.
- Be a part of exclusive high-impact journeys for premium members.
- Learn, grow, and thrive in a high-energy, customer-first culture.
- Every day is different, meaningful, and full of real human stories.
Interested candidate can send their CV to pr*****b@pe**************e.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Shaadi.comLocation(s): Mumbai
Keyskills: Customer Service Upselling Customer Retention Renewals Query Resolution Customer Handling
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