Customer Service International Voice Lead - BPS @ Hexaware Technologies

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with product knowledge and industry trends.
• Meet or exceed performance targets and quality standards.

• Minimum 1 year of experience in international voice process or related field.
• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to new processes and procedures quickly.