Soft Skills Trainer
- Apollo Pharmacy
- 3 - 5 years
- Delhi, NCR
- 5 months ago
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Job Description
We are looking for a Soft Skill Trainer preferable from the retail background.
OBJECTIVE:
Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.
JOB GUIDELINES
Training:
1. Training Need Identification and Analysis; customization of Training Methodology
2. Preparation of Monthly Training Calendar
3. Coordinate and deliver Training (Internal) in supervisory development, soft skills, technical and process driven for frontline associates and achieving training man days
4. Plan and deliver induction to new hires on bi-monthly basis
5. Plan and deliver new hires training program on bi-monthly basis
6. Plan and deliver existing employees training program
7. Plan and conduct on the job training at the retail outlets
HR:
Coordinate with HR
1. To receive the list of new joinees eligible for induction and new hire training as per the training calendar
2. To submit the attendance of trainees undergoing induction and new hire training
3. To track three monthly assessments of trainees and carry out counselling whenever required
4. To help solve issues related to attendance, ID card, uniform etc
Budget & MIS:
1. Generate and maintain training related employee database
2. Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator
3. Record actual monthly training expenditure in training MIS
Operations & customer service:
1. Encourage and direct supervisors for collecting customer feedback forms
2. Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
3. Liaison with the concerned in operations to deliver operations modules during New hire training
Desired Candidate Profile
Relevant training experience in the retail industry.
- Self motivated, excellent communication, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees
- The incumbent should be flexible to travel and work from the retail outlets for on the job training
- Should have good communication skills in English, Hindi and the local regional language
Should be open to work fulltime 6 days a week (Mon-Sat)
Interested candidates may apply or may directly send their resume at ne***s@ap***********y.org
Job Classification
Industry: RetailFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Communication TrainerEmployement Type: Full timeContact Details:
Company: Apollo PharmacyLocation(s): Delhi, NCR
Keyskills: soft skill training Soft Skills Behavioural Training Customer Satisfaction
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