Support Services Incharge
- Manipal Hospitals
- 6 - 10 years
- Bengaluru
- 4 months ago
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Job Description
Roles & Responsibilities:
- Oversee and manage Housekeeping, Security, and Food & Beverage (F&B) services to ensure smooth daily operations.
- Ensure hospital/hotel premises are maintained as per quality, hygiene, and safety standards.
- Coordinate with F&B teams to ensure patient/guest diets and cafeteria services meet quality, timeliness, and cost standards.
- Supervise security operations including manpower deployment, visitor control, incident reporting, and compliance with safety protocols.
- Monitor housekeeping teams for cleanliness, disinfection, and compliance with hospital infection control/WHO standards.
- Plan manpower schedules, duty rosters, and shift rotations across all support services.
- Liaise with vendors/service providers for outsourced support staff, ensure service-level agreements (SLAs) are met.
- Conduct regular audits, surprise checks, and inspections across wards, OTs, public areas, kitchens, and patient rooms.
- Handle patient/guest complaints and service recovery for non-clinical services.
- Implement cost control measures for housekeeping consumables, F&B procurement, and security deployment.
- Prepare reports and MIS on manpower utilization, expenses, incidents, and service quality indicators.
- Train and groom staff for professional behavior, grooming standards, and service excellence.
- Work closely with hospital operations team to ensure patient/guest satisfaction in all non-clinical touchpoints.
Skills Required:
- Strong background in housekeeping, F&B, or facility operations from hospital/hotel sector.
- Leadership skills to manage large teams of supervisors and outsourced staff.
- Knowledge of hospital safety, infection control, food hygiene, and security protocols.
- Excellent communication and grievance handling skills.
- Strong vendor management, budgeting, and auditing abilities.
- Ability to work in high-pressure, 24x7 operational environments.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Bengaluru+ View Contact
Keyskills: Support Services Hospitality Administration Incharge Activities
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At Manipal Hospitals, we are devoted towards clinical excellence, patient centricity, and ethical practices. Our commitment to clinical excellence is palpable in the high calibre of our team of medical practitioners. Our nursing staff and paramedical professionals are highly competent and provide ...
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