Cloud Engineer, I
- Zebra Technologies
- 3 - 6 years
- Pune
- 3 months ago
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Job Description
This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with
attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely
escalation of all events notification that will arise during their working shift. Cloud Support Engineer will
also be active in the execution of all the manual tasks according to its schedule.
Diligently observe and interpret cloud monitoring dashboards and alerts.
Resolve basic issues; escalate urgent and complex issues.
Coordinate with internal departments and sometimes with customers.
Be aware of customer SLAs and escalate issues if cases are taking too long to resolve.
Document all troubleshooting and issue management actions via the electronic case
management system.
Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI
targets; share regular status reports with stakeholders.
Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to
support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.
Minimum Education
Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field
Minimum Work Experience (years)
Experience with 1+ years of experience are also encouraged to apply
Key Skills and Competencies
Knowledge with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell.
Knowledge with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
Licenses, Certifications or Special Qualifications
Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Cloud System AdministrationEmployement Type: Full timeContact Details:
Company: Zebra TechnologiesLocation(s): Pune
Keyskills: kubernetes web services networking dbms microsoft cloud support sql ansible docker cloud scripting security computer science gcp devops powershell linux jenkins html rest python microsoft azure cloud platforms cloud monitoring troubleshooting management systems aws itil
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