Senior Developer ServiceNow Administrator
- Ameriprise Financial
- 3 - 5 years
- Hyderabad
- 5 months ago
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Job Description
Senior Developer ServiceNow Administrator is responsible for the ongoing health, performance and optimisation of the ServiceNow Platform, including managing operational issues, implementing enhancements, supporting upgrades and ensuring platform best practices. This role will be responsible for collaboration with cross-functional teams to ensure the ServiceNow Platform meets business requirements and maintain high availability and performance.- Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration.
- Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed.
- Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues.
- Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner.
- Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API
- Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users.
- Ensure Compliance with security standards, access controls and Audit requirements
- Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team ) to ensure code quality, performance and maintainability.
- Partner with the business on exploring new opportunities to automate the operations processes.
- Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles
Adhere to Agile Methodology and ServiceNow Best Practices
Required Skills & Qualifications :
Bachelors degree or equivalent work experience
5+ years of experience with ServiceNow platform as Development / Operations / Administration
Proven expertise in managing the ServiceNow Platform in large enterprise environment.
Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc )
Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies.
Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus
Exposure to HRSD, SecOps or GRC modules is preferred
Strong knowledge of ITIL, Agile and DevOps Methodologies
Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation
Excellent communication and documentation skills
Certifications ( Required ):
ServiceNow Certified System Administrator (CSA) is must
Certifications (Preferred):
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist (CIS) ITSM, ITOM, HRSD, or SecOps
ITIL v4 Foundation or higher
Job Classification
Industry: Financial ServicesFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: Ameriprise FinancialLocation(s): Hyderabad
Keyskills: Automation Event management Agile Incident management business rules Agile methodology Asset management Operations System administration Auditing
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