Lead HRC Specialist @ Palo Alto Networks

HR Connect is a growing, high energy team, providing global shared HR services to our workforce. We are looking for an energetic HR professional who can thrive in a fast-paced environment and who is comfortable being uncomfortable and always being the face of HR. We believe in the importance of being accessible and always showing our best interpersonal capabilities and exceptional customer service skills to all employees. You will play a pivotal role in demonstrating our company culture and making the best first impression. If you are a
self-starter and looking for a role that helps create a great employee experience, this is it!

Your Impact

• Ability to be a team lead and oversee the daily operations of the HR shared services team, ensuring timely and accurate delivery of HR services across various regions
• Ensure a best in class employee experience through an exceptional service orientation and mindset, empathy and operational excellence.
• Manage high-volume HR ticket queues, ensuring strict adherence to Service Level Agreements.
• Embrace a mindset of executing with excellence in which you anticipate challenges, diagnose problems, develop and implement robust solutions that enable for amazing execution.
• Build strong relationships with other HR teams to coordinate workflow, processes, and communication with key stakeholders, ensure seamless hand-off of processes and deliverables.
• Participate in meetings as operational subject matter expert which impact operational service delivery design, reporting, or workflows
• Manage and support multiple and concurrent ad hoc requests in a timely manner with accuracy.
• Ownership of centralized service project(s) from end to end with a focus on process automation, simplification and scalability
• Provide employees with exceptional service regarding Tier 1 and Tier 2 HR related inquiries through resolution accountability
• Perform other HR operational tasks such as employee data entry, employment verification requests, reference letter documents, leave of absence requests, coordination with payroll, and overall maintenance of employee records, ensuring data integrity and other tasks as assigned
• Ensure employee data is up to date, accurate and compliant within our HR system
• Be a subject matter expert for the team in critical HR functions such as Benefits, Compensation, etc.
• Help train, coach and develop team members including planning and executing knowledge transfer activities for new and existing centralized services..
• Ensure internal knowledge base is kept up to date and knowledge gaps are addressed in a timely fashion

Your Experience

• BA/BS degree or equivalent of 5+ years of progressive HR Operations experience in a technology organization or technology-related business, preferably with a multinational company (MNC).
• You have excellent communication skills.
• Relevant professional HR experience and good knowledge of local typical legal requirements related to the HR processes around e.g. reference letters, sick leave, maternity leave etc.
• Proven experience in supporting compensation administration processes and effectively addressing a broad range of employee-related compensation inquiries
• Capable of offering foundational support in a variety of different employee relations matters.
• Ability to demonstrate integrity, maintain confidentiality and influence without authority.
• Ability to set priorities, stay focused, and manage time in a fast-paced, developing environment.
• Ability to establish strong relationships at all levels and across functions regionally and globally.
• Excellent interpersonal skills and demonstrated success working with all levels in an organization.
• High level of accuracy and excellent verbal and written communication skills
• Ability to articulate process optimization opportunities and potential value/impact to leadership and influence standardization decisions.
• Ability to manage multiple priorities in a global, dynamic environment. Must be able to operate with limited direction.
• Ability to address immediate employee needs including escalations while maintaining a view to long term goals and the organizations vision and objectives with a continuous improvement mindset.
• Relevant experience of HR process design with a focus on scale and global consistency.
• Commitment to continuous learning and development.
• Ability to self-direct work and comfortable dealing with ambiguity.
• Capable of leading and delivering on regional projects and supporting global ones.