Operations Team Lead
- TELUS International
- 2 - 7 years
- Noida, Gurugram
- 3 months ago
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Job Description
Operations Team Leader
Gurgaon/Noida
The Operations Team Leader is responsible for developing measurement tools (KPIs) and strategies to meet the goals of each metric negotiated under the trade agreement with the client. He or she must also ensure that the development of the operation is carried out without any setback. Performs administrative duties for the team, motivates TLs and agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company. In this role, you have to work in sync with the rest of the stakeholders to drive performance and efficiency.
Requirements:
Excellent verbal and written communication
Should have at least 1 year of experience as a Team Leader
Experience in Sales/Customer Support (International voice ) will be mandatory
Meeting or exceeding key metrics in your current role for the last 6 months
No active disciplinary processes
Skills:
Positive attitude, proactivity, organized
Ability to solve problems
Leadership skills
Self managed
Knowledge of process specific metrics and guidelines
Ability to observe, analyze and give constructive feedback
Richa- 9901595***
Tripti-9911397***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Team Leader International Voice Process Bpo Operations Operations Team Handling Lead Operations Shrinkage CSAT Aht Attrition
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