Language Expert || Thai & Chinese {telus Digital - Noida Wfo}
- TELUS International
- 2 - 7 years
- Noida, Gurugram
- 4 months ago
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Job Description
Role & responsibilities
- Respond to inbound and outbound calls of the customers in Thai or Chinese or English language.
- Assist US-based members and providers with accurate and timely information.
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
- Collaborate with internal teams for escalation resolution and process improvement.
Preferred candidate profile
- Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
- Minimum 1 Year of experience as Chinese or Thai language expert is required in International voice process
- Excellent communication in English.
- Should be comfortable in night shifts and rotational week offs.
Perks and Benefits
- Competitive Salary
- Attractive Annual Bonus
- Free pick up and drop facility will be provided within 35 Kms range
- Medical Insurance
- Life Insurance
Contact - Yamini || 7982045***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Mandarin Language Chinese Thai language Foreign Language Translation Thai Mandarin Interpretation
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