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Language Expert - Thai/Chinese/Korean {Noida || WFO} @ TELUS Digital

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 Language Expert - Thai/Chinese/Korean {Noida || WFO}

Job Description

Job description

Role & responsibilities


  • Respond to inbound and outbound calls of the customers in Korean / Thai / Chinese or English language.
  • Assist US-based members and providers with accurate and timely information.
  • Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
  • Collaborate with internal teams for escalation resolution and process improvement.

Preferred candidate profile

  • Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
  • Minimum 1 Year of experience as Korean or Chinese or Thai language expert is required in International voice process
  • Excellent communication in English.
  • Should be comfortable in night shifts and rotational week offs.

Perks and Benefits

  • Competitive Salary
  • Attractive Annual Bonus
  • Free pick up and drop facility will be provided within 35 Kms range
  • Medical Insurance
  • Life Insurance

Contact - Yamini || 7982045***

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: TELUS Digital
Location(s): Noida, Gurugram

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Keyskills:   Chinese Korean Thai Mandarin Korean Language Mandarin Language

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₹ 5-12 Lacs P.A

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TELUS Digital

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, d...