Respond to inbound and outbound calls of the customers in Korean / Thai / Chinese or English language.
Assist US-based members and providers with accurate and timely information.
Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
Collaborate with internal teams for escalation resolution and process improvement.
Preferred candidate profile
Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
Minimum 1 Year of experience as Korean or Chinese or Thai language expert is required in International voice process
Excellent communication in English.
Should be comfortable in night shifts and rotational week offs.
Perks and Benefits
Competitive Salary
Attractive Annual Bonus
Free pick up and drop facility will be provided within 35 Kms range
Medical Insurance
Life Insurance
Contact - Yamini || 7982045***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full time