Operating Systems (OS) installation / re-installation, upgrades and patches for desktops Troubleshoot Network connectivity (LAN) issues and knowledge of cabling standards Installation of desktop, and other hardware Software installations such as MS-Office, Acrobat Reader, mail client, antivirus, etc.
Configuration of Print devices (network and local) on desktops Co-ordinate with vendors for support Help build the site knowledgebase by recording relevant calls details.
Escalate calls to technical specialists on time to enable closure within SLA Knowledge of MS Office, MS Outlook, Internet Installation of updates / patches / bug fixes of internal applications.
Remotely Branch Support/Field Support
3-4 Years of Desktop Support Experience.
Must be any Graduate/Computer Science /IT or Diploma in Computer /IT Good to have any Microsoft certifications-Good to have
Must have good communication skills

Keyskills: Computer science Telecom Public relations Business studies Pharmacy Botany Hotel management Healthcare Physical education MS Office
CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...