Servicenow Developer
- Citiustech
- 5 - 8 years
- Pune
- 8 months ago
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Job Description
Role & responsibilities
- Provide technical leadership in specification, implementation and maintenance of ServiceNow
- Develop and modify ServiceNow catalog, workflows, forms, lists, business rules, script includes and UI components
- Administer ServiceNow and serve as level 2 support
- Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integration by applying best practices
- Offer expert guidance and solutions to technical issues on the ITSM platform
- Develop, test and implement technical solutions
- Decipher requirements, generate optimal design and build solutions to meet business needs
- Promote, recommend and implement automated processes to improve ITSM efficiency.
- Liaise cross-functionally as necessary to ensure department standards and goals are continuously met and maintained
Preferred candidate profile
- Minimum 3 years experience in ServiceNow configuration & administration with strong understanding of ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers.
- ITIL foundations certification
- CAS/CIS or CAD ServiceNow certification and/or training are a plus
- Expert level ServiceNow development skills
- Strong technical knowledge and hands-on experience in ServiceNow Business rules, Script includes, UI actions, Scheduled jobs, client scripts, UI Policies, UI Pages, UI macros, ACL, workflows, Inbound/outbound emails, data source integrations, transform maps, REST/SOAP Integration etc.
- Advanced experience with ServiceNow ITSM platform modules and features
- System integration experience using web services and other web based technologies such as REST/SOAP.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, Service Catalog and ITSM integrations.
- Knowledge of Java Script, HTML/CSS, AJAX and ServiceNow API.
- Excellent verbal and written communication skills.
- Well-rounded IT experience in both development and operations.
- Experience in ServiceNow Discovery and working knowledge of the ServiceNow Common Service Data Model (CSDM) is preferred.
- Experience with third party plug-ins that offer cost effective business solutions
- Must have good communication skills both oral and written, with the ability to negotiate in a non-confrontational manner, deliver clear well-structured and concise arguments to support your opinion, using facts, pro's/con's and business justifications.
- Have a strong desire and clear understanding for high customer satisfaction
- Must have the ability to work in fast paced environment, balance priorities and juggle multiple tasks at once
- Good analytical, process management, organizational, presentation, interpersonal, leadership, project management, problem-solving and technical skills
- Ability to work independently
- Ability to train others in ServiceNow processes and tools
- Ability to use software, hardware, and peripherals related to job responsibilities including MS Office
- This position requires occasional work outside of normal business hours
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: CitiustechLocation(s): Pune+ View Contact
Keyskills: Integration ITSM Servicenow Development Itom Service Mapping Script includes UI Pages UI macros Workflow ACL workflows Catalog ServiceNow Business rules Scheduled jobs UI actions UI Policies Service Catalog client scripts
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