Service desk Executive - Ahmedabad - CMS IT @ CMS It Services

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Service desk Executive - Ahmedabad - CMS IT

CMS It Services
1 - 2 years
Ahmedabad
6 years ago
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Job Description

Roles and Responsibility:

Speicific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills-Tool knowledge,Alert monitoring, Follow-up and closure of the call and enable in the RCA analysis

ITIL trained ,Experienced in the specific tool in his/her previous assignment.Basic problem isolation using knoweldge base ( SRDB).End user support for products like messaging and productivity apps

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Sc in Computers
Post Graduation: Post Graduation Not Required
Doctorate: Ph.D in Chemical, Chemistry, Microbiology, Bio-Chemistry/Bio-Technology, Biotechnology

Contact Details:

Company: Cms It Services
Location(s): Ahmedabad

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Keyskills: Computer science Telecom Public relations Business studies Pharmacy Botany Hotel management Healthcare Service Desk Executive Physical education

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

CMS It Services

CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...

Service desk Executive - Ahmedabad - CMS IT @ CMS It Services

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