Customer Support Executive
- Tech Mahindra
- 2 - 5 years
- Pune
- 5 months ago
- Email to a friend
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Job Description
Walk - In Drive
Date- 30-09-2025
Interested candidate Share their profiles on below mentioned mail id:
HR - BS********7@te*********a.com
Voice Process
Role & responsibilities
- Responsibilities and Duties Provide customer support via phone calls for international customers, in English languages.
- Resolving customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
Preferred candidate profile
- Fluent Communication.
- Handle customers problems, enquires, and complaints in a professional and timely manner. Provide support to customers in multiple languages via phone, email, or chat.
- Recognize and refer potential complaints that require support from supervisors.
- Ensure that customer queries are addressed in a timely and accurate manner.
- Regularly update customer database with accurate information.
- Any Graduate Fresher.
- 12th pass with at least 6 months of experience in BPO (customer service).
- Both side cab service if address is covered in our transport boundary
- Age Limit 40 Yrs old max.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: Communication Skills International Voice Process Fluent English Voice Process Email Process
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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