CCAI- Dialogflow CX, Datastore handlers, Playbooks ( LLM Prompting )
Strong knowledge on Intent, Entity, Fallback Management and Context
Management in Dialogflow CX
Dialogflow CX development experience
GenAI Skills (Playbooks, Generators, Datastores) is an advantage.
Programming language like Python, Node.js. Basic concepts of CI/CD pipelines.
Experience in NLU and Use Case QA using GCP Platform 2. Basic technical and design understanding of CCAI implementation using dialogFlow and Playbooks, DFCX, Virtual Agent Design and Development

Keyskills: CCAI- Dialogflow CX DFCX Datastore handlers Virtual Agent Design and Development
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...