Incident Manager
- Tech Mahindra
- 7 - 12 years
- Indore
- 5 months ago
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Job Description
- Managing major incidents - Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.
- Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.
- Coordinating interfaces between incident management and other service management processes.
- Driving the efficiency and effectiveness of the incident management process.
- Monitoring the effectiveness of incident management and making recommendations for improvement.
- Developing and maintaining the incident management process and procedures.
- Drive and Follow IRC/ PIR calls and follow (Internal Review Committee) process.
- Responsible to prepare the IRC/ PIR Slide deck.
- Update IRC /RCA Follow up actions and follow up till closure.
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
- Excellent communication skills and flexible to perform assigned tasks.
- Responsible for Effective Communication to the stakeholders.
- Prepare and Publish Major incident review and coordinate effectively for RCA resolution with Problem management.
- Work in conjunction with respective parties/vendors to drive the improvements and performance.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Indore+ View Contact
Keyskills: incident management Telecom Network knowledge ITIL
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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