We are looking For IT ServiceDesk Engineer For Hyderabad
- Infinite
- 2 - 7 years
- Hyderabad
- 5 months ago
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Job Description
We are looking for IT ServiceDesk Engineer for Hyderabad
Experience : 2 to 7 Years
NP : Immediate to 15 days
Location : Bangalore / Hyderabad
Please send updated resume below mail ID :
su*************r@in*****e.com
We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.
This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.
Key Responsibilities:
Enable and guide end users in using self-help tools for basic software and hardware issues.
Support incident and service request reporting.
Assist with password reset tools and account recovery processes.
- Respond to how-to queries and fulfil routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).
- Log, categorize, and track incidents and requests to closure.
- Handle escalated issues requiring specific application knowledge or advanced troubleshooting.
- Run diagnostics and perform remote support for complex incidents.
- Coordinate field services for part ordering and desk-side visits as per client policies.
- Ensure proper documentation and escalation to Level 2 support when necessary.
35024
Job Title: L2 Service Desk Analyst
Skills & Requirements:
Job Type: Service Desk Engineer
Base Location: (Hyderabad)
Experience: 2 -7 Years
Shift Timing: Rotational (24x7x365 coverage)
Prerequisite: Must be open to night shifts and weekend coverage
Range of Year Experience 2 to 7 Years
RTO Hybrid Model
Bachelors degree in IT, Computer Science, or related field (or equivalent experience).
Familiarity with ITSM platforms (e.g., ServiceNow)
Strong understanding of Windows OS, basic networking, and enterprise applications.
Excellent communication skills in English (written and verbal).
- ITIL Foundation Knowledge/certification.
- Experience with remote desktop and diagnostic tools.
- Ability to create and maintain SOPs and user guides.
- Strong problem-solving and analytical skills.
Role Summary:
We are looking for a skilled and customer-focused Service Desk Analyst to provide multi-tiered IT support to end users.
This role encompasses Level 1 support responsibilities, including enabling self-help capabilities, resolving basic software/hardware issues, and performing advanced diagnostics for escalated incidents and service requests.
Key Responsibilities:
- Enable and guide end users in using self-help tools for basic software and hardware issues.
- Support incident and service request reporting.
- Assist with password reset tools and account recovery processes.
- Respond to how-to queries and fulfil routine service requests (e.g., password resets, account unlocks, VPN connectivity, Teams, outlook issues, Basic troubleshooting).
- Log, categorize, and track incidents and requests to closure.
- Handle escalated issues requiring specific application knowledge or advanced troubleshooting.
- Run diagnostics and perform remote support for complex incidents.
- Coordinate field services for part ordering and desk-side visits as per client policies.
- Ensure proper documentation and escalation to Level 2 support when necessary.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: InfiniteLocation(s): Hyderabad
Keyskills: IT Service Desk Technical Helpdesk Service Desk Technical Support Technical Voice Process Voice Process
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