Customer Success Manager
- Clevertap
- 3 - 6 years
- Mumbai
- 4 months ago
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Job Description
About the Role:As a Customer Success Manager, you will be responsible for providing complete support to the Europe customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management You will be supporting Europe region based out of India and will work in shift (timing: 1:00 PM IST to 10 PM IST)
What will you do:
Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans) Develop an intimate understanding of your customersbusinesses, conduct health checks Develop a network of champions within each account through education, coaching, and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals Be an expert on trends and best practices for digital marketing and analytics Enlighten our customers with insights gleaned from their own data and industry trends Ensure customers get maximum value from CleverTap by leveraging full platform functionality Liaison between your customers and all the internal teams Handle customer concerns with confidence, putting them at ease What we are looking for
Must have:
Bachelors / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager
Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools Knowledge and understanding of APIs, SDKs, and data analytics tools Good to have:
Understanding of customer lifecycle, retention strategies, and campaign management Post-GraduationMBA Marketing, PGDM, Diploma courses in Digital Marketing
Measures of Success:
Retention Rates: Client renewal and churn rates
Product Adoption: Depth and breadth of platform features utilized by clients ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform
Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback
Expansion: Measured through upsell & cross-sell of our platform
Who you will report to: Director Customer Success
Why join us
Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation You are passionate about technology and its impact on the high-growth mobile technology space
Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide Flourish in an Environment that Nurtures Growth and Curiosity
Learn More
Get to know us better before you apply!
Check out our product documentation, blog, and customer stories to see how we work and what we value Clever
AI
Blogs
Redefining Customer Engagement in the AI Era
TesseractDB?
CleverTap Product Demo
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands?including marquee Fortune 500 companies ?to deliver personalized experiences at scale
Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships At the forefront of our innovation is Clever
AI, driving the next wave of AI-powered engagement
With Clever
AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth
Underpinning Clever
ai is TesseractDB?, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, S?o Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta For more information, visit ://clevertap / or follow us on Linkedin and X Join us in shaping the future of engagement CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: ClevertapLocation(s): Mumbai+ View Contact
Keyskills: digital marketing saas product adoption churn customer engagement upsell api retention
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