Wipro is Hiring For IT Helpdesk Role (Technical Support)

Job Description

Company Name: Wipro
Location: Hyderabad
Experience: 1 to 3 Years
Job Type: Full Time
Work Mode: Work from Office
Shifts: Rotational Shifts
Education: Any Graduate

Key Responsibilities:

• Provide first-level support to end users for Basic IT-related issues.
• Troubleshoot and resolve user queries via phone & emails.
• Escalate unresolved issues to the appropriate teams as needed.
• Maintain documentation of processes, issues, and resolutions.
• Ensure high levels of customer satisfaction through prompt and effective support.

Required Skills & Qualifications:

• Minimum 1+ year of experience in a customer support voice process.
• Excellent communication skills both verbal and written.
• Ability to understand and solve basic technical issues.
• Strong problem-solving and interpersonal skills.
• Must be a graduate (any graduate)
• Willingness to work from the office and in rotational shifts
• Basic knowledge of Windows OS, MSOffice.

If interested, please send your updated CV to ph*******3@wi**o.com

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Keyskills:   Customer Support Technical Support International Voice Process Blended Process Outbound Customer Service Semi Voice Voice Process Inbound Troubleshooting