Senior Manager - Quality Operations
- Avalara Technologies
- 10 - 15 years
- Pune
- 3 months ago
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Job Description
What You'll DoWhat Your Responsibilities Will Be
- Design and manage quality frameworks across multiple departments (Notice Management, Case Management, Transactions).
- Lead the development of AI-augmented scorecards, dynamic sampling models, and predictive audit processes to improve process consistency and customer satisfaction.
- Use machine learning models to anticipate risk areas and guide interventions.
- Champion a CI culture by identifying systemic inefficiencies using advanced analytics.
- You will Lead Lean/Six Sigma projects augmented by AI-driven root cause analysis, automation triggers, and workflow optimization.
- Integrate AI tools into daily team operations to detect anomalies and suggest real-time improvements.
- Mentor a team of data-centric quality professionals by building AI fluency and analytical rigor.
- Promote a culture of innovation and learning, encouraging experimentation with AI tools to enhance team performance.
- Build accountability through smart dashboards and automated feedback mechanisms.
- Collaborate across Ops, Compliance, Automation, Data, and Support to align QA goals and accomplish shared outcomes.
- Serve as a strategic advisor on process enhancements, audit insights, and customer experience powered by AI-generated recommendations.
- Deliver applicable insights through AI-enhanced data visualizations, NLP-driven sentiment analysis from customer interactions, and intelligent QA heatmaps.
- Ensure compliance and risk mitigation through automated governance models and continuous AI-powered monitoring.
- 10+ years of experience in Quality, Operations, or Process Excellence roles.
- Proven track record in AI-assisted quality improvements, including use of machine learning, automation tools, and intelligent workflow platforms.
- Experience building and leading teams with a focus on innovation and analytics.
- QA tools: Salesforce, Freshdesk
- Data & AI tools: Excel, Tableau, Power BI, Python, SQL, ML platforms (e.g., Data Robot, Azure ML, or similar)
- Continuous Improvement & AI-Powered Problem Solving
- Leadership & Team Development
- Operational & Risk Awareness
- Partner Influence & Collaboration
- Data-Driven and AI-Augmented Decision-Making
- Strategy Execution with Latest Technologies
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Manager / SupervisorEmployement Type: Full timeContact Details:
Company: Avalara TechnologiesLocation(s): Pune
Keyskills: python power bi sql tableau qa tools freshdesk process excellence process enhancement quality operations root cause analysis azure devops salesforce robot quality management lean quality assurance quality improvement customer experience
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