Senior Software Engineer - ServiceNow
- Icertis
- 3 - 6 years
- Pune
- 7 months ago
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Job Description
Role & responsibilities
- Designing and architecting state-of-the-art applications and visualizations using the ServiceNow platform and related technologies.
- Hands-on development of ServiceNow applications and components, collaborating with business and analytics teams.
- Providing counsel to business stakeholders on latest trends, best practices, and alternative designs.
- Collaborating with the Product Owner, Lead Developer & Business Analyst to analyze requirements, determine scope, and ensure timely, high-quality deliverables.
- Creating comprehensive technical documentation, engaging with stakeholders, and participating in training and knowledge-sharing activities.
- Proactively identifying opportunities for process improvements and optimization within the ServiceNow platform, particularly in the context of customer service management modules.
Preferred candidate profile
- Bachelor's degree in computer science, Information Technology, or a related field.
- 3+ years of overall experience with hands-on application development on the ServiceNow platform.
- ServiceNow Certified CSA (Certified System Administrator), Developer & Implementation Specialist.
- Strong knowledge of ServiceNow core platform capabilities, principles, and best practices. Proven experience in ServiceNow development projects.
- Proficiency in scripting languages like JavaScript, GlideScript, and REST API.
- Solid knowledge of web technologies (HTML, CSS, XML, JSON, AngularJS) and database concepts.
- Good knowledge of ServiceNow components like business rules, ACL's, Script includes UI actions, UI Policy, Client Script, and flow designer.
- Experience of working with ServiceNow CSM application is essential.
- Hands-on experience on development of Configurable Workspace, Service Portal, and UI Builder.
- Experience with ServiceNow integration techniques and third-party integrations.
- Strong knowledge of creating UI Pages, widgets, forms, workflows, notifications, record producers & surveys.
- Strong analytical and critical thinking skills with the ability to address complex technical challenges. Experience on upgrading ServiceNow instance to new release.
- Some experience in Performance Analytics and Generative AI for CSM.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Pune+ View Contact
Keyskills: Servicenow Servicenow Development Servicenow Itsm
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Icertis
This is a manufacturing, Trading and Retail Sales Company.\r\nProducts: Door, Chokhat, Plywood, Board etc.
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