Customer Support Specialist
- Simply Vyapar Apps
- 10 Positions
- Bengaluru
- 3 months ago
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Job Description
- Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
- Follow up customer calls wherever is necessary Explain product features, pricing, and benefits to interested customers.
- Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
- Attend mandatory training sessions to stay updated on product or company policy changes.
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
- Exp - 1 to 4 years or Freshers can also apply
- Any Graduate
- Proven experience in a customer support role, preferably in an inbound call center environment.
- Proficient in relevant computer applications Having accounting knowledge is a plus.
- Excellent communication and active listening skills.
Responsibilities:
Desired Skills and Requirements:
Languages : English & Hindi & Marathi Only
Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.
Employement Category:
Employement Type: Full timeIndustry: Internet / E-CommerceRole Category: Customer Care ExecutiveFunctional Area: Not SpecifiedRole/Responsibilies: Customer Support SpecialistContact Details:
Company: Simply Vyapar AppsLocation(s): Bengaluru
Keyskills: customer relationship inbound calls customer service inbound process customer care customer support voice process
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Simply Vyapar Apps
Vyapar is India’s leading fintech company that offers a Free Business Accounting and Inventory Management application to enable MSMEs to digitally manage their business operations. The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their bu...
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