International Voice Process - Technical Support
- iOPEX
- 1 - 5 years
- Chennai
- 4 months ago
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Job Description
Greetings From iOPEX Technologies!!!
We are excited to invite passionate and dedicated candidates to join our dynamic team as International Voice Support Associates. If you excel in communication, have experience in international customer support, and are looking for a rewarding career in a leading IT and BPO organization, this is your opportunity!
Position: International Voice Support (Technical & Customer Support)
Job Description:
As an International Voice Support Associate, you will be the frontline representative for our global clients, providing exceptional technical and customer service support via voice calls. Your role involves troubleshooting technical issues, resolving customer queries efficiently, and ensuring high customer satisfaction. You will handle real-time voice interactions, demonstrate strong communication skills, and work in a fast-paced, target-driven environment. This role offers great career growth opportunities with a focus on skill enhancement, process improvement, and professional development.
Key Responsibilities:
- Manage and resolve customer inquiries and technical issues via inbound voice calls.
- Provide clear and professional assistance to international clients, ensuring a positive experience.
- Document and update customer interactions accurately in the CRM system.
- Follow standard operating procedures and quality standards to ensure first-call resolution.
- Collaborate with team members and technical teams to troubleshoot complex issues.
- Maintain high levels of customer satisfaction and adhere to SLAs.
Candidate Requirements:
- Immediate joiners preferred; available to join within 15 days.
- Excellent verbal communication skills in English (fluency and clarity).
- Minimum 6 months of experience in an International Voice Process (Technical knowledge a plus).
- Prior experience in customer support, technical support, or BPO preferred.
- Ability to handle real-time voice calls efficiently and professionally.
- Any UG qualification/HSC/Diploma.
Preferred Skills:
- Strong communication and interpersonal skills
- Troubleshooting and technical support knowledge
- Customer-centric attitude
- Ability to work in a rotational night shift environment
Compensation & Benefits:
- CTC: 3.5 - 4 LPA (based on experience)
- Cab facility
- PF & ESI / Health Insurance
- Opportunities for Internal Job Postings (IJP) & Career Progression
- Professional training and skill development
Work Location:
Chennai, Ambit IT Park
Shift Details:
- 5-day workweek with rotational night shifts
How to Apply:
Interested candidates, please share your updated CV mentioning SANGEETHA at the top via WhatsApp to: 8681978***
sa********s@io**x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Technical Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: iOPEXLocation(s): Chennai
Keyskills: Customer Service Customer Support Technical Support Us Voice Process International Voice Process Voice Process Bpo Voice Customer Care Technical Voice Process Technical Process International Voice Customer Handling International BPO International Calling
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