Senior Virtualization Engineer (OpenShift/ VMware)
- Ahead
- 6 - 10 years
- Hyderabad
- 5 months ago
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Job Description
Candidates will be primarily responsible for the overall health and maintenance of virtualization and compute products in our managed services customer environments. Candidates will serve as a valued member of the Managed Services Virtualization team, providing tier 3 level support for virtualization technologies. The ideal candidate should be eager to learn, customer focused, an effective communicator, self-initiating and able to perform most tasks without direct oversight. Principle Duties and Responsibilities
- Provide enterprise-level operational support for incidents, problem, and change management activities
- Effectively communicate and drive forward resolutions when engaged P1 support activities
- Serve as a subject matter expert and escalation point for virtualization technologies, dealing with technical events and requests needing additional resources or urgent attention
- Assess customer environments for performance and design issues and propose resolutions
- Work across technical teams to troubleshoot complex infrastructure issues
- Work with vendors to resolve virtualization and compute issues
- Perform root cause analysis for issues and provide workarounds to ensure business continuity
- Plan and perform maintenance activities
- Create and maintain detailed documentation
- Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices
- Communicate with customers and internal teams with transparency
- Participate in on-call rotation
- Complete training and certification as assigned to further skills and knowledge
- Willingness to provide mentorship to lesser experienced colleagues
Qualifications/ Technology Experience
- Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted)
- 10+ yrs of experience with Virtualization technologies
- Experience with VMware vSphere/VVFrequired
- Experience with VMware Cloud Foundation (VCF) required
- Experience with Nutanix AHV preferred
- Experience with Microsoft Hyper-V preferred
- 5+ years of hands-on experience with VMware Cloud Foundation (VCF) deployment, configuration, and management
- Proficiency in VCF lifecycle management including automated deployment, patching, and upgrades using SDDC Manager
- Experience with VCF workload domains, including VI workload domains and NSX-T network virtualization
- Knowledge of VCF validated designs and reference architectures for hybrid cloud implementations
- Experience with VCF integration with public cloud services (VMware Cloud on AWS, Azure VMware Solution, Google Cloud VMware Engine) preferred
- Experience with VCF's automated deployment and configuration of vSphere, vSAN, NSX, and vRealize Suite components
- Demonstrated ability to manage converged infrastructure through VCF's unified platform spanning compute, storage, networking, and security
QualificationsSoft Skills
- Technical troubleshooting and problem-solving capabilities
- Approach projects and problems with a security first mindset
- Superior customer service and training skills
- Possess a strong sense of urgency and ability to set priorities
- Ability to work without direct supervision
- Team-oriented collaborator willing to share knowledge and experience
- Solid communicator with the ability to provide professional documentation
- Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
- Ability to effectively interact with all levels of business via phone, written communication, and in person
- Skilled in achieving results in a customer centric environment
- Self-motivated, able to work in a fast-paced environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: AheadLocation(s): Hyderabad
Keyskills: customer service vmware training vmware cloud foundation vcf public cloud cloud services vmware vsphere openshift hyper-v google networking patching nutanix nsx vrealize suite vsphere vrealize hybrid cloud vmware cloud troubleshooting aws vsan
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