Helpdesk Associate - Technical Troubleshooting
- NTT DATA, Inc.
- 0 - 3 years
- Bengaluru
- 4 months ago
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Job Description
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karntaka (IN-KA), India (IN).
Requirements:
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate.
- Good communication skills with 6+ months of international calling experience
- Ability to work independently
- Adhere to organizational policies and procedures
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift.
- Excellent Verbal Communication skills.
- Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
Job description:
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Bengaluru
Keyskills: international calling helpdesk service desk troubleshooting customer handling non voice process international bpo chat process customer service customer care customer support voice process international voice process international call center
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