AM-HIG020161
- Genpact
- 2 to 6 Yrs
- Hyderabad
- 6 months ago
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Job Description
- As an Assistant Manager in Human Resources Operations (HRO) at Genpact, you will be responsible for supervising, motivating, and evaluating the day-to-day performance of the People Connect team, specifically the Tier 2 Specialists. Your role will involve ensuring adherence to all HR process provisions, proper call and transaction handling, and related processes, procedures, and regulations to maximize workflow and productivity. **Key Responsibilities:** - Provide supervision, coaching, and mentoring for staff development and growth - Lead and perform human resources related transactions and business processes to ensure timely and accurate data based upon system workflow and business requirements - Lead comprehensive and detailed process reviews for all service areas, including the ongoing development, impact analysis, and documentation of procedures, processes, and protocols - Participate in the testing, implementation, upgrading, and support of new or modified system changes - Manage the performance expectations of the team, ensure SLAs are being met, and oversee project work to support additional work intake for HR Services team - Act as a mentor and resource for coordinators by providing ongoing subject matter expert support and guidance - Handle issue escalations, provide guidance to staff, and identify opportunities to provide corrective services to address customer complaints **Qualifications Required:** - Bachelor's degree in Human Resources - Experience in HR support or customer service role, with supervisory experience in a shared services environment - Proficiency in Microsoft suite products - Strong communication skills, with an emphasis on tact and diplomacy - Ability to work collaboratively with others and create partnerships with management, colleagues, and the rest of the human resources function - Strong organizational skills, with the ability to handle numerous projects simultaneously while maintaining high accuracy and attention to detail - Experience with continuous process improvement and Service Now for HR or similar HR Case Management system **Preferred Qualifications/Skills:** - Experience in PeopleSoft and SuccessFactors is an added advantage In this role, you will play a key part in driving the HR operations forward and ensuring the delivery of excellent employee service.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: AM-HIG020161Contact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: Customer service Supervisory skills Communication skills Continuous process improvement PeopleSoft SuccessFactors
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Genpact
Genpact Headstrong Capital Markets is a global consulting and IT services company with a specialized focus in capital markets. With more than 20 years of experience consulting with 9 of the worlds top 10 investment banks, we are the world’s leading technology services provider for the fin...
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