Application Support Engineer
- Orion Systems
- 3 - 6 years
- Chennai
- 3 months ago
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Job Description
Job Overview :
We are seeking a skilled and customer-focused Application Support Engineer with 36 years of experience to join our team. The ideal candidate will have a strong background in supporting business-critical applications on Windows Server environments, excellent SQL troubleshooting skills, and exposure to Microsoft Azure platforms.
Key Responsibilities :
- Provide L2/L3 application support for enterprise applications in production and test environments.
- Troubleshoot issues related to Windows Server, application services, databases, and integrations.
- Write and optimize SQL queries to analyze and resolve data-related issues.
- Monitor system performance, application logs, and alerts using standard tools.
- Perform regular health checks, job monitoring, and scheduled maintenance tasks.
- Work closely with infrastructure, development, and business teams for incident resolution and change management.
- Participate in deployment activities, hotfixes, and application upgrades.
- Document issue resolutions, technical procedures, and update the knowledge base.
- Contribute to root cause analysis (RCA) and implement permanent fixes for recurring issues.
- Support business users during UAT, production issues, and post-deployment validation.
Required Skills :
- 36 years of hands-on experience in Application Support or related IT roles.
- Strong expertise in Windows Server (2016/2019) administration and troubleshooting.
- Proficiency in SQL Server (T-SQL), including writing queries, joins, and stored procedure analysis.
- Good understanding of IIS, Windows services, and application deployment on Windows environments.
- Experience with incident, change, and problem management processes (ITIL preferred).
- Exposure to cloud platforms, especially Microsoft Azure (App Services, SQL, Monitoring) is desirable.
- Familiarity with ticketing tools like ServiceNow, Jira, or BMC Remedy.
- Excellent analytical thinking, communication, and documentation skills.
- Ability to work in a rotational shift or on-call support schedule when required.
- Basic scripting knowledge (PowerShell, Python, or Batch scripting).
- Experience in CI/CD pipelines or deployment automation tools.
- Familiarity with monitoring/logging tools (e.g., Azure Monitor, Splunk, AppInsights, Nagios).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Orion SystemsLocation(s): Chennai
Keyskills: continuous integration analytical nagios ci/cd sql iis powershell windows server communication skills jira cd python azure monitoring documentation microsoft azure analysis sql server bmc remedy environment servicenow t troubleshooting splunk itil batch script
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Orion Systems
Orion’s dedication and passion for excellence enables us to successfully develop, integrate, deploy and manage IT solutions to Fortune 500 clients across the globe. Headquartered in the USA with state-of-the-art development centers in Mumbia and Kocki, India and Latin America, we employ over4...
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