Servicenow Developer - CSM-Bangalore-Electronic City-hybrid
- Orion Systems
- 5 - 10 years
- Bengaluru
- 4 months ago
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Job Description
Servicenow Developer - CSM
We are seeking an experienced Tech Lead with a focus on Customer Service Management (CSM) on the ServiceNow platform. The ideal candidate will bring a combination of technical expertise, leadership abilities, and stakeholder management experience. This role initially involves working independently, with the future opportunity to build and lead a team as the scope of work expands.
Key Responsibilities:
- Ownership of ServiceNow Implementations: Lead and take ownership of CSM implementations on the ServiceNow platform, ensuring successful outcomes.
- Stakeholder Collaboration: Work closely with business stakeholders to understand requirements, propose technical solutions, and drive project success.
- Hands-On Leadership: In the initial stages, deliver solutions independently while leading by example.
- Team Building: As the scope of work grows, recruit, build, and lead a team of skilled professionals to ensure successful project execution.
- Technical Guidance: Provide mentorship and oversight to your team, offering guidance on best practices, ServiceNow configurations, and solutions implementation.
- Quality Assurance: Ensure high-quality delivery of ServiceNow projects, adhering to organizational standards and best practices.
- Communication: Facilitate effective communication between technical teams, stakeholders, and leadership to ensure alignment on project goals, timelines, and resources.
Requirements
Key Requirements:
- Experience: 10+ years of overall professional experience, with significant expertise in ServiceNow, particularly in CSM modules.
- Tech Lead Experience: Proven track record as a Tech Lead, capable of managing both teams and projects effectively.
- Stakeholder Management: Strong ability to engage and collaborate with business leaders, driving decision-making and ensuring alignment with technical solutions.
- ServiceNow Expertise: Hands-on experience with configuring and implementing ServiceNow solutions, specifically in CSM modules.
- Independent Work: Ability to work autonomously and take ownership of complex tasks in a dynamic and fast-paced environment.
- Problem-Solving: Exceptional problem-solving skills with a proactive, solution-oriented mindset.
Preferred Qualifications:
- Certifications: Certifications in ServiceNow CSM are highly preferred.
- Team Building Experience: Prior experience in building and scaling technical teams is a plus.
- ServiceNow Best Practices: Strong understanding of ServiceNow best practices, architecture, and design principles.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Orion SystemsLocation(s): Bengaluru
Keyskills: Architecture Servicenow CSM Stakeholder Management
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Orion Systems
Orion’s dedication and passion for excellence enables us to successfully develop, integrate, deploy and manage IT solutions to Fortune 500 clients across the globe. Headquartered in the USA with state-of-the-art development centers in Mumbia and Kocki, India and Latin America, we employ over4...
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