Noc Infrastructure Engineer Team Lead || Abu Dhabi (uae)
- Team Computers
- 5 - 10 years
- United Arab Emirates
- 5 months ago
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Job Description
NRole & responsibilities
Key Responsibilities:
1. Monitoring and Incident Detection:
- Continuously monitor IT Infrastructure, systems using Solarwinds.
- Respond to alerts and incidents as they arise, ensuring quick detection and
resolution of issues.
- Escalate issues to L2 or L3 engineers as necessary, following established
protocols.
2. Initial Troubleshooting:
- Perform troubleshooting on IT Infrastructure and system issues, including
Systems, Windows and Linux OS, DB, Storage system, Cloud Solution,
Virtual Environment, MS Azure etc
- Use remote tools to access and troubleshoot IT Infrastructure devices and
servers.
- Document all incidents, troubleshooting steps, and resolutions in the incident
management system.
3. Incident Management:
- Categorize and prioritize incidents based on severity and impact.
- Ensure timely communication with affected stakeholders and provide updates
until the issue is resolved.
- Follow up on escalated issues to ensure they are being addressed promptly by
higher-level support teams.
4. IT Infrastructure and System Maintenance:
- Assist in routine IT Infrastructure and system maintenance tasks, including
applying patches, updates, and configuration changes.
- Support in performing health checks on IT Infrastructure devices, servers, and
critical services to ensure optimal performance.
5. Documentation and Reporting:
- Maintain accurate and up-to-date documentation of the IT Infrastructure
topology, configurations, and standard operating procedures (SOPs).
- Generate daily, weekly, and monthly reports on IT Infrastructure performance,
incidents, and other key metrics.
6. Collaboration and Communication:
- Collaborate with L2 and L3 engineers, as well as other IT teams, to resolve
complex issues and improve IT Infrastructure reliability.
Public
- Participate in team meetings to discuss ongoing issues, share knowledge, and
contribute to continuous improvement initiatives.
7. Shift Work and On-Call Support:
- Be willing to work in a 24/7 shift environment, providing round-the-clock
support as part of the NOC team.
- Participate in on-call rotations to ensure coverage during off-hours and
weekends.
Required Qualifications:
Experience: 3+ years of experience in Large Industry monitoring Digital
Infrastructure in production environment
Technical Skills: Experience in troubleshooting infrastructure components (Systems,
Windows and Linux OS, DB, Storage system, Cloud Solution, Virtual Environment,
MS Azure etc.
Monitoring Tools: Experience with IT Infrastructure monitoring tools (SolarWinds)
and incident management systems (ServiceNow).
Troubleshooting: Strong analytical and problem-solving skills, with the ability to
perform basic troubleshooting on IT Infrastructure and system issues.
Communication: Excellent communication skills, both written and verbal, with the
ability to document and explain technical issues clearly.
Certifications: Microsoft/Linux/Cloud /Hardware/Solarwinds certifications are
preferred.
Preferred Qualifications:
Experience in a 24/7 operations environment, particularly in a NOC or similar role.
Familiarity with ITIL processes, particularly incident and problem management.
Knowledge of cloud environments (e.g., AWS, Azure) and their monitoring tools.
Good understanding of Digital & Cybersecurity service management processes
Exposure to configuration management tools
NOTE:- Looking for candidate who can join Immediately.
Preferred candidate profile
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Team ComputersLocation(s): United Arab Emirates
Keyskills: NOC Server Network IT Infrastructure Monitoring Tools NOC Infrastructure
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