Major Incident Manager Expert || Abu Dhabi UAE
- Team Computers
- 8 - 13 years
- United Arab Emirates
- 4 months ago
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Job Description
Role & responsibilities
Role Overview:
The Major Incident Manager ensures the effective resolution of major incidents that impact
business-critical IT services, by managing the incident response process, coordinating
cross-functional teams, and communicating with stakeholders to mitigate the impact on the
organization.
Required Qualifications:
- Bachelors degree in Information Technology, Computer Science, or a related field.
- 8+ years of experience in Large Industry managing DIGITAL Network /Security,
Infrastructure, in production environment
- 5 years of experience in Major Incident Management, advance monitoring.
- Relevant certifications such as ITIL Master Certification, Service Now certification and
Business communication professional certification
- Strong understanding of ITIL incident management processes and best practices.
- Experience with ITSM tools such as ServiceNow.
Key Skills:
- Expertise in incident management and coordination.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage high-stress situations.
- Strong organizational and multitasking skills.
- Experience in ServiceNow platform
- Experience in using Monitoring tools (SolarWinds & Dynatrace)
- Experience in Triaging and Identification of Problems using monitoring tools
- Experience in Digital & Cybersecurity Application/Infrastructure service monitoring tools.
- Experience in monitoring Cloud solutions.
- Experience in network protocols and administration.
- Good understanding of Digital & Cybersecurity service management processes
Preferred candidate profile
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Problem ManagementEmployement Type: Full timeContact Details:
Company: Team ComputersLocation(s): United Arab Emirates
Keyskills: ITIL Certified Problem Management Incident Management RCA
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