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Tools Support L2 Professional @ CMS It Services

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 Tools Support L2 Professional

Job Description

Key Responsibilities:

  • Provide L2 support for internal/external software tools, including installation, configuration, and maintenance.
  • Troubleshoot and resolve escalated technical issues related to tools and applications.
  • Collaborate with development, QA, and IT teams to diagnose and fix tool-related problems.
  • Monitor tool performance and suggest improvements or upgrades.
  • Document support procedures and maintain knowledge base articles.
  • Assist with tool integration and automation tasks as required.
  • Communicate effectively with users and stakeholders to manage expectations and provide timely updates.
  • Escalate unresolved issues to L3 support or vendors when necessary

Experience: 5 Years

  • Experience on Summit & solarwinds
  • Tech / B.E/ Technical Grads.

Job Classification

Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: CMS It Services
Location(s): Mumbai

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Keyskills:   networking technical support desktop support troubleshooting ccna switching product support autosys bi pipeline system administration civil engineering bw bi/ bw computer hardware installation microsoft windows construction unix

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CMS It Services

CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...