Senior Technical Services Engineer
- Mongodb
- 3 - 7 years
- Noida, Gurugram
- 1 year ago
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Job Description
- 7+ years of relevant experience, and 3+ years of search expertise (Elasticsearch, Lucene, Solr or similar)
- 7+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
- Experience with Database Performance tuning and benchmarking
- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
- Knowledge in Linux, Networking, and Diagnostics
- Experience with scalable and highly available distributed systems
- Excellent written and verbal communication skills in English
- Patience, empathy and a genuine desire to help people
- Ability to think on your feet, remain calm under pressure, and solve problems in real-time
- A B.Tech / B.S. or equivalent work experience
- Experience with Algolia, Lucidworks, Pinecone, Milvus, or similar
- Experience with database programming and data models
- Advanced experience with Operating System and Networking Core concepts
- Certifications - MongoDB, RHCE, Cloud Provider Certifications
- Previous SaaS Support Experience
- Experience creating Generative AI applications, familiarity with LLMs, Vector Stores, and the latest GenAI paradigms
- Support and guide our strategic customers, focus on day-to-day resolution and proactively drive progress
- Work closely with your team and our customers to identify, characterize, solve recover from problems raised to the Technical Support team
- Resolve technical issues through diligent research, reproduction, and troubleshooting, log and server analysis using industry standard as well as bespoke in house developed tools
- Build and create standard methodologies for technical troubleshooting across different technologies, and craft Knowledge Articles that contribute to our self-serve support portal
- Review and test new features before they are publicly available, including creating internal and customer facing assets, such as knowledge base articles or FAQs
- Proactively identify improvement to business processes and policies to solve problems and get things done
- Be an advocate for customers needs
- Gather feedback from customers and engage the engineering, product, sales and marketing teams to improve our product through regular touchpoints and data driven reporting from the field
- Act as focal point and technical subject-matter-expert for assigned customers and their application deployments in Atlas
- Coach and mentor junior engineers on the team in new or emerging product areas, as well as cross-training peers in specialty topics
The rapidly growing MongoDB product suite, including:
- Core database server
- Atlas (fully managed cloud database service)
- Atlas Full-Text Search, Atlas Vector Search, Atlas Data Lake, Realm and Charts
- Other Tools and connectors - Ops/Cloud Manager, Compass, Connector for BI, Connector for Spark
- Market-relevant, complementary technologies e.g. Apache Kafka, Kubernetes
- Modern and popular architecture design patterns, methodologies and concerns e.g. microservices, DevOps, cloud, security
To drive the personal growth and business impact of our employees, we re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it s like to work at MongoDB , and help us make an impact on the world!
*MongoDB is an equal opportunities employer.*
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: MongodbLocation(s): Noida, Gurugram+ View Contact
Keyskills: Performance tuning Linux Networking MySQL MongoDB Customer service Oracle Apache Technical support RHCE
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