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Technical Program Manager @ Zuora

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 Technical Program Manager

Job Description

Technical Program Managers (TPMs) at Zuora play a critical role in driving execution across large-scale, cross-functional initiatives within the Product & Technology organization. As a TPM , you will partner closely with product managers, engineering teams, and cross-functional stakeholders to plan and deliver high-impact programs.
This is a mid-level role where you ll focus on program execution, coordination, and delivery excellence. You ll thrive if you re detail-oriented, proactive, and able to navigate complexity in a fast-paced SaaS environment.
What You ll Do
  • Partner with product managers and engineering teams to translate roadmaps into actionable program plans.
  • Drive program execution, ensuring alignment on scope, timelines, dependencies, and success metrics.
  • Facilitate cross-functional collaboration across Product, Engineering, Cloud Ops, Release Management, and Product Operations.
  • Identify risks, manage dependencies, and implement mitigation strategies to ensure on-time delivery.
  • Provide regular program visibility through status updates, dashboards, and stakeholder communications.
  • Track progress against defined commitments and ensure accountability to delivery milestones.
  • Support annual and quarterly planning processes by aligning team execution with roadmap priorities.
  • Continuously improve delivery processes, tools, and practices to drive efficiency and predictability.
Your Experience
  • 5 8 years of relevant program or project management experience in SaaS, cloud platforms, or enterprise software.
  • Proven success delivering complex, cross-functional technical programs.
  • Working knowledge of system design concepts and modern software architectures.
  • Strong expertise in Agile delivery (Scrum, Kanban, SAFe) and program tracking metrics.
  • Excellent communication and stakeholder management skills effective with both technical and non-technical teams.
  • Anticipate risks and manage dependencies across teams, ensuring timely resolution and minimizing delivery impact
  • Strong organizational, analytical, and problem-solving abilities.
  • Hands-on experience with program management tools ( JIRA , Confluence, dashboards).
  • Bachelor s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
Nice to Have
  • SaaS experience in billing, payments, commerce, or platform engineering.
  • Experience with microservices, APIs, or public cloud platforms (AWS, Azure, GCP).
  • Certifications such as CSM, PMP, or SAFe Agilist.
  • Experience working with globally distributed teams.
  • Prior technical background (e.g., developer, QA, or technical product manager).

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Program Manager
Employement Type: Full time

Contact Details:

Company: Zuora
Location(s): Chennai

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Keyskills:   Computer science TPM PMP Project management Analytical Billing Agile Scrum Stakeholder management Release management

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