Technical Program Managers (TPMs) at Zuora play a critical role in driving execution across large-scale, cross-functional initiatives within the Product & Technology organization. As a TPM , you will partner closely with product managers, engineering teams, and cross-functional stakeholders to plan and deliver high-impact programs.
This is a mid-level role where you ll focus on program execution, coordination, and delivery excellence. You ll thrive if you re detail-oriented, proactive, and able to navigate complexity in a fast-paced SaaS environment.
What You ll Do
Partner with product managers and engineering teams to translate roadmaps into actionable program plans.
Drive program execution, ensuring alignment on scope, timelines, dependencies, and success metrics.
Facilitate cross-functional collaboration across Product, Engineering, Cloud Ops, Release Management, and Product Operations.
Identify risks, manage dependencies, and implement mitigation strategies to ensure on-time delivery.
Provide regular program visibility through status updates, dashboards, and stakeholder communications.
Track progress against defined commitments and ensure accountability to delivery milestones.
Support annual and quarterly planning processes by aligning team execution with roadmap priorities.
Continuously improve delivery processes, tools, and practices to drive efficiency and predictability.
Your Experience
5 8 years of relevant program or project management experience in SaaS, cloud platforms, or enterprise software.
Working knowledge of system design concepts and modern software architectures.
Strong expertise in Agile delivery (Scrum, Kanban, SAFe) and program tracking metrics.
Excellent communication and stakeholder management skills effective with both technical and non-technical teams.
Anticipate risks and manage dependencies across teams, ensuring timely resolution and minimizing delivery impact
Strong organizational, analytical, and problem-solving abilities.
Hands-on experience with program management tools ( JIRA , Confluence, dashboards).
Bachelor s degree in Computer Science, Engineering, or a related technical field (or equivalent experience).
Nice to Have
SaaS experience in billing, payments, commerce, or platform engineering.
Experience with microservices, APIs, or public cloud platforms (AWS, Azure, GCP).
Certifications such as CSM, PMP, or SAFe Agilist.
Experience working with globally distributed teams.
Prior technical background (e.g., developer, QA, or technical product manager).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full time