Chat Support Executive
- IntouchCX
- 1 - 4 years
- Hyderabad
- 5 months ago
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Job Description
Customer Support Associate International Chat Process | IntouchCX Hyderabad Location: Building No. 16, Raheja Mindspace IT Park, Inorbit Mall Rd | 8500505***
Company Profile:IntouchCX (formerly 24-7 Intouch) is a global leader in customer care and technology solutions with over 25 years of experience. We deliver innovative, value-driven customer service across industries such as retail, tech, healthcare, and e-commerce. Our services include omnichannel support, AI solutions, trust & safety, and more. Join our dynamic, fast-paced team committed to disrupting the traditional customer experience landscape.
Job Description:As a Customer Support Associate (Chat Process), you will handle international customer queries via chat, providing accurate information, resolving concerns, and ensuring customer satisfaction.
Key Responsibilities:
- Handle inbound chat queries related to products, services, orders, refunds, and technical issues.
- Provide prompt, professional, and grammatically correct responses.
- Maintain 35+ WPM typing speed with accuracy.
- Use pre-approved scripts or customize responses as per customer needs.
- Troubleshoot issues or escalate complex cases to seniors/departments.
- Adhere to company policies, compliance, and quality standards.
- Meet/exceed KPIs: Response Time, Resolution Rate, CSAT.
- Work in rotational shifts including night shifts.
Desired Candidate Profile:
- Freshers and Experienced candidates can apply.
- Typing Speed: 30 WPM+ with 80%+ accuracy.
- Excellent written English (grammar, spelling, tone).
- Strong problem-solving and customer-first attitude.
- Familiarity with chat tools (e.g., Zendesk, LiveChat) is a plus.
- Minimum Qualification: 12th Pass / Graduate.
Perks and Benefits:
- 100% Work from Office
- Performance-based Incentives
- Rewards & Recognition Programs
- Provident Fund (PF) & ESI
- 5-day work week (2 rotational offs)
How to Apply:
- Interested candidates can apply by:
- Sending your updated resume to 8500505*** (Call/WhatsApp HR Gheervani)
- Shortlisted candidates will be contacted for further interview rounds.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Chat Process Non Voice Process Chat Support International Process International BPO Chat Process
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